Journey to Shared Services: Balancing Benefits and Risks for Improved Operations
The consolidation of a company's support tasks into shared services is a suitable method for enhancing service delivery and efficiency. Supply chain management , information technology, finance and accounting, human resources , and other front- and back-office services are all included. By centralising these services, businesses can benefit from cost reductions, process consistency, and improved business intelligence. Pros of shared services in finance and accounting : The transition to a shared service centre accounting model forces organisations to reassess how they conduct business. This creates opportunities for task simplification and performance-based concentration. KPIs are utilised to track activity, and SSCs are managed as services with regard to efficiency and productivity. The number of invoices handled per FTE, the cost of each FTE as a proportion of revenue, the percentage of errors, and the number of manual entries are the mos...